![]() Please allow the shoes to completely dry out before applying care products. Never place your shoes directly on/near a radiator or heater. It is also possible to wash your shoes under lukewarm water, but make sure that the leather is evenly moist to prevent edges. Regularly remove dirt and dust with a damp cloth or soft brush. Please note that if you have already exhanged your order, you will only be eligible for a store credit if you return the exchange item. If you are not 100% satisfied with your purchase from bprimal you can return your purchase to us for a full refund minus any postage costs. Free shipping for size exchange excludes clearance items.Īustralian customers can elect to include our $1.99 Return Guarantee at checkout, and we will provide you 1x PRE-PAID shipping label if you need to return any items to us for exchange or refund. ![]() Please note that postage costs to return the item(s) to bprimal remain the customers responsibility. Shipping is free for a size exchange (one exchange per order) where we cover the postage to you for the exchange pair. Item must be unworn and in BRAND NEW condition in original box with tags still attached (if applicable) If your order isn’t right for you, you can return it for a refund or exchange within 30 days of receiving your order. You will receive a tracking number and link to track your delivery once it has been dispatched. International Shipping is available to New Zealand for AU$19.95 flat fee (10-15 business days)Īll orders placed prior to Midday (AEST) will be dispatched the same day (business days Mon-Fri) ![]() ![]() You can elect to have your package delivered with a signature on delivery for an additional $2 fee.Įxpress Shipping is also available for AU$16.95 (2-4 business days) Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages. When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Our standard shipping rate is $9.95 flat rate, with Authority to leave. Choose from Standand, Express or Next Day Delivery within Australia. ![]()
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